Frequently asked questions (FAQ)

Owned by Adaptavist ScriptRunner for Confluence Cloud
Jul 15, 2019

These are the most frequently asked questions by users of Read & Understood Training Genius for Confluence. 

User questions

If you cannot find your answer here, please contact your administrator.

QuestionAnswer
I have completed my training but it does not appear in my Closed trainings list.
I have trained on a page, but now the training is requested again. Why do I need to train again?Depending on the app settings, whenever a page is updated you receive a notification requesting you to train again.
I think I need to train on a certain page, but it does not appear in my list of pending trainings. Why is that?
I have created a new training page but I don't know how to make people receive notifications about it.Talk to your administrator about the training rules. They might have a document explaining how to do this, or can tell you directly if your document needs a label or needs to be added to a specific space. You can find more information in About creating new training pages.

Admin questions

If you cannot find your answer here, please get in touch with us through the contact details in Support.

QuestionAnswer
Users aren't receiving a notification that they've exceeded a deadline.

Make sure you have set a deadline.

Users don't see any red dates even though they've exceeded a deadline.Make sure the due date column is visible?
I have made changes in my rules, but they're not being applied.Retry and make sure to click Parse & Apply?
User has trained on a page, but now the training is requested again. Why is this the case?Depending on the app settings, whenever a page is updated users receive a notification requesting them to train again.
A page needs to be assigned to a user to train, but that does not show up. Why is this the case?Check the user matches the user rules you have set. Perhaps the user is not part of the required user group or does not have the required e-mail domain.
How long does it take from the creation of a new page version until training is assigned?The timing depends on the scheduled job of the Training Genius. As soon as the job runs, the rules are applied, the pages receive their check box and the e-mail notifications are sent out.
I encountered an error importing a rules file.

Make sure your rule structure matches JSON specifications (see Advanced use of training rules). If the problem persists, use this basic rule to verify that your system is running correctly.

Rule will assign users who belong to 'training_group' to train on pages with the label 'training_page'
{
    "rules": [
        {
            "name": "Default rule",
            "pageFilter": {
                "type": "PAGE_LABEL",
                "value": "training_page"
            },
            "userFilter": {
                "type": "USER_GROUP",
                "value": "training_group"
            },
            "ruleTypes": [
                {
                    "ruleType": "NOT_TRAINED_PAGE_VERSION"
                }
            ]
        }
    ]
}
I have completed the evaluation period and I want to re-initialise the training history: How do I remove all training records

There is a feature request that will enable this through the front end (see RTG-12).

Until this is implemented, you may achieve the same by accessing directly the database.

Execute a database query to check how many training records there are. These are closed trainings:

SELECT COUNT FROM AO_A4BB83_TRAINING_WHISTORY



Verify that the returned count is as expected.

To remove all records from this table:

TRUNCATE TABLE AO_A4BB83_TRAINING_WHISTORY