If you have any questions you can contact us in one of the following ways:
Our support is available 7 days a week between 08:00AM to 08:00PM UK (London) Time.
Initial Response Time Frames:
24 hours for issues classified as High priority.
Within 72 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
Support Service Scope:
Monitored email support.
Monitored Jira Service Desk support.
Online configuration and setup support (upon request).
Manned telephone support for High priority issues within our business hours.
Remote assistance using Remote Desktop and Virtual Private Network (where available).
We only support app versions that are officially listed as supported in each Marketplace app listing.
We do not take any responsibility for issues or problems that may arise through the use of other third-party apps.
Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.
If you’re interested in advanced Premium or Enterprise support packages, please contact us for more details: firstname.lastname@example.org
184 Cambridge Science Park Milton Road,
Milton, Cambridge, CB4 0GA,
+44 (0) 1223 234 992