Frequently asked questions (FAQ)
- Adaptavist ScriptRunner for Confluence Cloud
- Anonymous
Jul 15, 2019
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These are the most frequently asked questions by users of Read & Understood Training Genius for Confluence.
User questions
If you cannot find your answer here, please contact your administrator.
| Question | Answer |
|---|---|
| I have completed my training but it does not appear in my Closed trainings list. | |
| I have trained on a page, but now the training is requested again. Why do I need to train again? | Depending on the app settings, whenever a page is updated you receive a notification requesting you to train again. |
| I think I need to train on a certain page, but it does not appear in my list of pending trainings. Why is that? | |
| I have created a new training page but I don't know how to make people receive notifications about it. | Talk to your administrator about the training rules. They might have a document explaining how to do this, or can tell you directly if your document needs a label or needs to be added to a specific space. You can find more information in About creating new training pages. |
Admin questions
If you cannot find your answer here, please get in touch with us through the contact details in Support.
| Question | Answer |
|---|---|
| Users aren't receiving a notification that they've exceeded a deadline. | Make sure you have set a deadline. |
| Users don't see any red dates even though they've exceeded a deadline. | Make sure the due date column is visible? |
| I have made changes in my rules, but they're not being applied. | Retry and make sure to click Parse & Apply? |
| User has trained on a page, but now the training is requested again. Why is this the case? | Depending on the app settings, whenever a page is updated users receive a notification requesting them to train again. |
| A page needs to be assigned to a user to train, but that does not show up. Why is this the case? | Check the user matches the user rules you have set. Perhaps the user is not part of the required user group or does not have the required e-mail domain. |
| How long does it take from the creation of a new page version until training is assigned? | The timing depends on the scheduled job of the Radbee app. As soon as the job runs, the rules are applied, the pages receive their check box and the e-mail notifications are sent out. |
| I have completed the evaluation period and I want to re-initialise the training history: How do I remove all training records | There is a feature request that will enable this through the front end (see RTG-12). Until this is implemented, you may achieve the same by accessing directly the database. Execute a database query to check how many training records there are. These are closed trainings: SELECT COUNT(*) FROM AO_A4BB83_TRAINING_WHISTORY Verify that the returned count is as expected. TRUNCATE TABLE AO_A4BB83_TRAINING_WHISTORY |